Eyeline will accept goods for return, when purchased via the web site, if goods are found, normal warranty provisions of faulty workmanship or materials.
Goods must be returned in original condition and packaging, with all Accessories. We will also need a copy of your Credit Card receipt.
Swimwear and Clothing: we regret that there are no returns for credit on Swimwear and Clothing. returns are only permited for size change or defective merchandise. Items must be returned with tags attached and with all packaging. Exchanges will be accepted if notified within 30 days of purchase date.
Returns will be accepted if notified within 30 days of purchase date.
Returns paperwork
All returns must be accompanied by a Returns Form which will be emailed to you after you have contacted us with your problem via our web site using the returns authorisation page and we have authorised your Returns Request.
To make a return
- Go to the returns authorisation page and enter the Invoice number of your order into the Invoice field and click "Continue".
- Select the items you wish to return, enter a brief explanation for returning the goods, and click the "Request For Returns Authorisation" button. There is no guarantee that all the items you wish to return will be authorised for return (e.g. Swimwear cannot be accepted for return due to health reasons)
- An email notification will be sent to Eyeline.
- Once Eyeline has authorised (provisionally or finally) your request, an email will be sent to you containing a link that will return you to the site (alternatively, you can return to the returns authorisation page and re-enter the Invoice number of your order. You will then be directed to a page showing you the progress of your request).
- If there is a Freight Charge, your returns request will only be provisionally authorised. You will be required to pay the Freight charge online via credit card before your request is finally authorised.
- Once your returns request has been authorised and a Returns Form has been completed, please make sure that items are carefully packaged, pre-paid and traceable for safe delivery to Eyeline (include a copy of the Credit Card Receipt) when being returned by post to:
Eyeline Australia Pty Ltd
PO Box 570
Matraville. NSW 2036
Australia.
Eyeline makes no guarantees for items returned that have not been authorised beforehand.
Refunds
As all purchases via our web site, preferred payment is by Credit Card any refunds will be by way of a credit to the card used for the original purchase.
Changes to orders or cancellations
Eyeline will process your order with 12 hours of receipt, so long as your payment is confirmed, therefore changes or cancellations can only be made within this time frame via our Contact Us page or by calling Eyeline on 61-2-9666-3455.
Note: Once an order has left our warehouse, regrettably it cannot be cancelled.
Eyeline will accept goods for return, when purchased via the web site, if goods are found, normal warranty provisions of faulty workmanship or materials.
Goods must be returned in original condition and packaging, with all Accessories. We will also need a copy of your Credit Card receipt.
Swimwear and Clothing: we regret that there are no returns for credit on Swimwear and Clothing. returns are only permited for size change or defective merchandise. Items must be returned with tags attached and with all packaging. Exchanges will be accepted if notified within 30 days of purchase date.
Returns will be accepted if notified within 30 days of purchase date.
Returns paperwork
All returns must be accompanied by a Returns Form which will be emailed to you after you have contacted us with your problem via our web site using the returns authorisation page and we have authorised your Returns Request.
To make a return
- Go to the returns authorisation page and enter the Invoice number of your order into the Invoice field and click "Continue".
- Select the items you wish to return, enter a brief explanation for returning the goods, and click the "Request For Returns Authorisation" button. There is no guarantee that all the items you wish to return will be authorised for return (e.g. Swimwear cannot be accepted for return due to health reasons)
- An email notification will be sent to Eyeline.
- Once Eyeline has authorised (provisionally or finally) your request, an email will be sent to you containing a link that will return you to the site (alternatively, you can return to the returns authorisation page and re-enter the Invoice number of your order. You will then be directed to a page showing you the progress of your request).
- If there is a Freight Charge, your returns request will only be provisionally authorised. You will be required to pay the Freight charge online via credit card before your request is finally authorised.
- Once your returns request has been authorised and a Returns Form has been completed, please make sure that items are carefully packaged, pre-paid and traceable for safe delivery to Eyeline (include a copy of the Credit Card Receipt) when being returned by post to:
Eyeline Australia Pty Ltd
PO Box 570
Matraville. NSW 2036
Australia.
Eyeline makes no guarantees for items returned that have not been authorised beforehand.
Refunds
As all purchases via our web site, preferred payment is by Credit Card any refunds will be by way of a credit to the card used for the original purchase.
Changes to orders or cancellations
Eyeline will process your order with 12 hours of receipt, so long as your payment is confirmed, therefore changes or cancellations can only be made within this time frame via our Contact Us page or by calling Eyeline on 61-2-9666-3455.
Note: Once an order has left our warehouse, regrettably it cannot be cancelled.