Product availability and backorder

 

While we make every reasonable effort to ensure we have stock available for every item in our catalogue, from time to time some sizes, colours or styles may be unavailable. In this event, we will contact you using the details you submit with your order to arrange either a suitable alternative or advise that your goods have been placed on backorder. Please ensure you provide a telephone number at the time of your order to assist us in contacting you quickly.

 

Payment methods

 

For online orders, the preferred method of payment is by credit card. Full details about card payments and other payment methods are located in Payment options.

 

Order processing

 

Eyeline will process your order within 24 hours of receipt (excluding weekends or public holidays), so long as your payment is confirmed, therefore changes or cancellations can only be made within this time frame by sending an email to eyeline quoting the Invoice Number or by calling eyeline on 61-2-9666-3455.

 

Changes to orders

 

Once an order has left our warehouse, regrettably it cannot be cancelled. Full details are located in Returns and refunds.

 

Shipping

 

Your order may be delivered to wherever you require. We do recommend that this be an address where there is someone present during the day to accept goods. Full details are located in Shipping options.

 

Invoices

 

A receipt is issued once you have completed your order through the site.

 

Taxes

 

For customers within Australia, GST is included in your order. For customers outside Australia, you are responsible for the payment of any applicable local taxes, import duties etc.

 

Title to goods

 

The title to goods ordered from this site passes to you when your payment is authorised by our bank and your order is dispatched.

 

Guarantees / Warranty

 

Eyeline will accept goods for return when purchased via the web site if the goods are found to be faulty under the normal warranty provisions of faulty workmanship or materials. Full details are located in Guarantee, returns and exchanges.

 

Returns and refunds

 

An Return Authorisation must be received for each return. eyeline makes no guarantees for items returned that have not been authorised beforehand. Full details are located in Guarantee, returns and exchanges.