Guarantees, returns and exchanges 

Eyeline will accept goods for return, when purchased via the web site, if goods are found, under normal warranty provisions, to have faulty workmanship and/or materials. General wear and tear usage is not a reason for a returns or exchange request and these will be rejected.

Goods must be returned in original condition and packaging, with all Accessories and be unused. We will also need a copy of your Credit Card receipt.

Swimwear and Clothing: We regret that there are no returns for credit on Swimwear and Clothing. Returns are only permitted for size change or defective merchandise. Items must be returned with tags attached and with all packaging and be unused.

Returns/Exchanges will be accepted if notified within 14 days of purchase date for Australian purchases and 30 days for International purchases.

Returns paperwork

All returns must be accompanied by a Returns Form which will be emailed to you after you have contacted us with your problem via our web site using the returns authorisation page and we have authorised your Returns Request.

To make a return

  • Go to the returns authorisation page and complete the Returns Request Form and click "Continue".
  • Advise the items you wish to return/exchange, enter a brief explanation for returning the goods, and click the "Request For Returns Authorisation" button. There is no guarantee that all the items you wish to return will be authorised for return (e.g. Swimwear cannot be accepted for return due to health reasons).
  • An email notification will be sent to Eyeline.
  • Once Eyeline has authorised your request, an email will be sent to you containing instructions on how to proceed.
  • If there is a Freight Charge to return items back to you or a price difference,you will be required to pay the freight charge and/or price difference so please include your full credit card details on the form that is sent back to you. If you require an exchange only you have the  option to include a Pre-paid satchel addressed to youself and include with your return item.
  • Once your returns request has been authorised and a Returns Form completed, please make sure that items are carefully packaged, have the return postage pre-paid and traceable for safe delivery to Eyeline (include a copy of the Credit Card Receipt) when being returned by post to:
  • Eyeline Australia Pty Ltd
    PO Box 570
    Matraville. NSW 2036
    Australia.

Eyeline makes no guarantees for items returned that have not been authorised beforehand.

Refunds

As all purchases via our web site, preferred payment is by Credit Card any refunds will be by way of a credit to the card used for the original purchase. If a refund has been authorised then you will need to include your credit card details with the return item as Eyeline does not receive your full credit card details from our bank with the original purchase, we only receive truncated details and an 'Authority to Ship Order' from our bank.

Changes to orders or cancellations

Eyeline will process your order within 2hrs- 3days of receipt , so long as your payment is confirmed, therefore changes or cancellations can only be made within this time frame via our Contact Us page or by calling Eyeline on 61-2-9666-3455. Note: Once an order has left our warehouse, regrettably it cannot be cancelled.