Terms of sale

Product availability and backorder

While we make every reasonable effort to ensure we have stock available for every item in our catalogue, from time to time some sizes, colours or styles may be unavailable. In this event, we will contact you using the details you submit with your order to arrange either a suitable alternative or advise that your goods have been placed on backorder. Please ensure you provide a telephone number at the time of your order to assist us in contacting you quickly.

Payment methods

For online orders, the preferred method of payment is by credit card. Full details about card payments and other payment methods are located in Payment options.

Order processing

Eyeline will process your order within 2hrs to 3 days of receipt (excluding weekends,public holidays or annual holiday periods), so long as your payment is confirmed, therefore changes or cancellations can only be made within this time frame by sending an email to eyeline quoting the Invoice Number or by calling eyeline on 61-2-9666-3455.

Changes to orders

Once an order has left our warehouse, regrettably it cannot be cancelled. Full details are located in Returns and refunds.

Shipping

Your order may be delivered to wherever you require. We do recommend that this be an address where there is someone present during the day to accept goods. Full details are located in Shipping options. 

Insurance

Eyeline recommends all international orders be insured. Insurance costs A$10.00 per order, plus A$2.50 per A$100.00 of value. Insurance costs will be shown at checkout as order is processed.  If you do not select the insurance option and the goods are misplaced/lost in the transport/delivery system then the buyer agrees to accept all liability for the order once it has been shipped from the Eyeline warehouse. Eyeline will provide evidence of shipment by the way of the Australia Post Customs Declaration Number, though for Standard Air Post parcels this is not a Tracking Number, only evidence that Eyeline has shipped your order. In the event that the order is misplaced the buyer also agrees that they will not seek a 'charge-back' of the credit card amount from their bank as Eyeline has shipped the order in good faith.

Invoices

A receipt is issued once you have completed your order through the site.

Taxes

For customers within Australia, GST is included in your order. For customers outside Australia, you are responsible for the payment of any applicable local taxes, import duties etc.

Title to goods

The title to goods ordered from this site passes to you when your payment is authorised by our bank and your order is dispatched.

Guarantees / Warranty

Eyeline will accept goods for return when purchased via the web site if the goods are found to be faulty under the normal warranty provisions of faulty workmanship or materials. Full details are located in Guarantee, returns and exchanges.

Returns,exchanges and refunds

A Returns Authorisation must be received for each return/exchange/refund. eyeline makes no guarantees for items returned that have not been authorised beforehand. Full details are located in Guarantee, returns and exchanges.